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Patriot Appliance Repair
Frequently Asked Questions

Q: Do you buy used or broken appliances?
A: We do not. Sorry.

Q: I already know what is wrong with my appliance, can the diagnostic fee be waived?
A: Unfortunately we do not honor or follow any other diagnosis but our own. Even if you, or even another company, has already diagnosed the problem, we will have to rediagnose from the beginning. We do not discount or deduct from the Service-Fee regardless of the situation. If you have a unique situation, you're more than welcome to call us and ask.

Q: I live in another city, will I have to pay a second travel charge if you have to come back with parts?
A: No, The travel charge is only due once. If we have to make extra trips to complete the repair it is covered under the initial travel charge.

Q: Can you bill us for the cost of the repair?
A: Currently, we only bill clients who have an account with use, typically property management and warranty companies. For all others, payment must be collected at time of service. Payments can be made via Check, Credit Card, Cash, or Zelle.

Q: If parts need to be ordered, how long does it take?
A: If the parts are in stock with one of our suppliers, usually only a few days to a week. If the parts are out of stock or backordered, the time to receive could range from weeks to months. We work with four major distributors to help avoid backorders, but sometimes it is unavoidable.

Q: I already have the parts to fix my appliance, can you install them for me?
A: For liability and warranty coverage reasons, we only install parts that we supply.

Q: I found the parts cheaper on Amazon, Why don't you order from them?
A: We only supply genuine factory parts from OEM certified suppliers. A lot of the appliance parts on Amazon are after-market or cheaply made counterfeit parts.

Q: Can you accept a credit card over the phone?
A: For security reasons, we must have the card present so it can inserted into the credit card machine. We do not do manual entry card runs. If you are in need of paying remotely, we recommend using Zelle.

Q: Can I post date you a check?
A: Sorry, checks are processed digitally at time of service, we have no way to hold a check for a later date. If you have a special situation, please contact us to see if we can help.